An Instruments Developing Cashless in Malaysia

Shairil Izwan Taasim* -  Open University, Malaysia, Malaysia
Remali Yusoff -  University Malaysia, Sabah, Malaysia

This study aims to apply the technology assessment (TA) model on e-banking perceptions in the context of Malaysia, which involves aspects of supply and demand, and increasing the cashless concept in the country. A sample of 470 respondents were randomly selected from high density state capitals and major cities, through the convenience sampling method. Respondents were requested to complete a questionnaire developed from the basic model by forming UTAUT constructs, including quality, skills, transaction costs, user satisfaction, role of service providers (banks), and the influence of environment. Based on the results obtained, the model suggests that transaction costs, as direct costs by service providers, have a significant impact on the overall assessment of the performance of retail e-banking. Data analysis was performed using structured equation modeling (SEM), with the use of AMOS V22 as a method of trajectory analysis. 

Keywords: technology, SEM, performance, e-banking

  1. Alawneh, A., Diabat, M.A. (2016). Measurement of E-Banking Services Quality: An Empirical Experimentation in Jordan. International Journal of Business Information System 23 (4), 522-541.
  2. Alimolaei, S. (2016). An Intelligent System for User Behavior Detection in Internet Banking. 4th Iranian Joint Congress on Fuzzy and Intelligent Systems, CFIS 2015 7391642.
  3. Bank Negara Malaysia. (2013). Laporan Kestabilan Kewangan dan Sistem Pembayaran.
  4. Chua, Y. P. (2014). Ujian Regresi, Analisis Faktor dan Analisis SEM. Mc Graw Hill. Ed.2.
  5. Cohen, J. (1992). A power primer. Psychological Bulletin, 112(1), 155-159.
  6. Courchane, M., Nickerson, D., dan Sullivan, R. (2002). Investment in internet banking as a real option: Theory and tests. Journal of Multinational Financial Management. 12(4-5):347–363.
  7. Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use and User acceptance of Information Technology. MIS Quarterly. 13(3): 319-340.
  8. Hair, J. F., Black, W. C., Babin, B. J. dan Anderson, R.E. (2010). Multivariate Data Analysis. A Global Perspective. Prentice Hall.
  9. Jovovic, R., Lekic, E., Jovovic, M. (2016). Monitoring the Quality of Services in Electronic Banking. Journal of Central Banking Theory and Practice 5 (3). 99-119.
  10. Kolodinsky, J., Hogarth, J., dan Hilgert, M. (2004). The Adoption of Electronic Banking Technologies by US consumer. International Journal of Bank Marketing. 22 (4): 238-259.
  11. Lee K. W., Tsai, M. T., dan Corazon, M. (2010). From Marketplace to Market Space : Investigating the Consumer Switch to Online Banking. Journal Electronic Commerce Research and Applications. 10 (1): 115-125.
  12. Maroofi, F., Kalhori, K. (2015). Value and Risk in Business to Business E-Banking. Trends, Prospects, and Challenges in Asian E-Governance, 325-351.
  13. Martin, C., Oliveira, T., dan Popovic, A. (2013). Understanding the internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application. International Journal of Information Management. Article In Press.
  14. Murillo, R. H., Llobet, G., dan Fuentes, R. (2010). Strategic Online Banking Adoption. Journal of Banking & Finance. 34:1650-1663.
  15. Poon, W. C. (2008). Users Adoption of E-Banking Services: The Malaysia Perspective. Journal of Business & Industrial Marketing. 23(1): 59-69.
  16. Qingfei, M., Shaobo, J., dan Gang, Q. (2008). Mobile Commerce User Acceptance Study in China: A Revised UTAUT Model. Tsinghua Science and Technology. 13(3): 257-264.
  17. Rajendran, R.P., Suresh, J. (2017). Customer Satisfaction Index as a Performance Evaluation Metric: A Study on Indian E-Banking Industry. International Journal of Business 22 (3), 251-274.
  18. Sabharwal, M. (2017). Multi-modal Biometric Authentication and Secure Transaction Operation Framework for E-Banking. International Journal of Business Data Communications and Networking 13 (1), 102-116.
  19. Sachdeva, K., Kumar, P.S. (2017). Impact of E-Banking on the Performance of Commercial Banks in India: A Panel Data Approach. International Journal of Applied Business and Economic Research 15 (9), 55-67.
  20. Sathye, M. (1999). Adoption of Internet Banking by Australian Consumer: An Empirical Investigation. International Journal of Bank. 17(7):324–334.
  21. Schumacker, R. E., dan Lomax, R. G. (2010). Structural Equation Modelling. Routledge Taylor & Francis Group, New York.
  22. Sharma, H. (2011). Bankers Perspectives on E-Banking. National Journal of System and Information Technology. 1(1): 71-85.
  23. Siddik, M.N.A., Sun, G., Kabiraj, S., Shanmugan, J., YanJuan, C. (2016). Impact of E-Banking on Performance of Banks in a Developing Economy: Empirical Evidence from Bangladesh. Journal of Business Economics and Management 17 (6), 1066-1080.
  24. Timothy, T. (2011). Factors Influencing Teachers’ Intention to Use Technology: Model Development and Test. Journal Computers & Education. 57:2432-2440.
  25. Venkatesh, K., Morris., Davis, G. B., dan Davis, F. D. 2003. User Acceptance of Information Technology: Toward A Unified View. MIS Quarterly. 27(3): 425-478.
  26. Wang, M., Cho, S., Denton, T. (2017). The Impact of Personalization and Compability with Past Experience on E-Banking Usage. International Journal of Bank Marketing 35 (1), 45-55.
  27. Yahya, M., Nadzar, F., dan Rahman, B. A. (2012). Examining User Acceptance of E-Syariah Portal Among Syariah Users in Malaysia. Procedia Social and Behavioral Sciences. 67: 349-359.
  28. Yuen, Y., dan Yeow, P. H. (2009). User Acceptance of Internet Banking Service in Malaysia. In J. Cordeiro, S. Hammoudi and J. Filipe (Eds.), Web Information Systems and Technologies. 18: 295-306).
  29. Zainudin, A. (2014). A Handbook on SEM for Academicians and Practitioners. MPWS Rich Resources.
  30. Zinman, J. (2009). Debit or credit?. Journal of Banking and Finance. 33: 358-366.
  31. Zulkhibri, M., Rani, M.S.A. (2016). Term Spread, Inflation and Economic Growth in Emerging Markets: Evidence from Malaysia. Review of Accounting and Finance 15 (3), 372-392.

Shirkah: Journal of Economics and Business
Published by Faculty of Islamic Economics and Business (FEBI)
Institut Agama Islam Negeri Surakarta, Indonesia
Jln. Pandawa No. 1, Pucangan, Kartasura, Central Java, Indonesia, 57168
Phone: +62271-781516

P-ISSN :2503-4235 | E-ISSN : 2503-4243

This ejournal system and it's contents licensed under
a Creative Commons Attribution-NonCommercial 4.0 International License